My Missus dropped her cellphone and broke it. She went back to using an old one we had. That was back a few weeks now, I think it was at the end of October.
So, she phoned up and ordered a new phone, and signed up for a 3 year contract to get the phone free.
The delivery was given as being 3 to 5 days.
We waited 2 weeks, nothing.
We phoned and they said that they had canceled the order due to a computer problem.
We were told that we could pick up the phone at a store, and get it credited to the account.
We went to the store and was told that this was not possible.
We phoned, now it was over 4 weeks without a phone, and were told that it was now in stock, and we could have it in 3 to 5 days.
We gave them 8 days, then when it didn't arrive, called again, and was told it was not on the way, it was pending, as the phones were not in stock.
We are now at the 6 week point, and we now have to wait 3 days for the order cancellation to go through, then we will, we are told, be able to pick up the phone from the store in the mall.

We are now looking back, and we have spent something like 2 hours on the phone all in order to be told a pack of lies, and this while we are attempting to give Rogers our business.

My advice would be that if you do business with this company, then phone back after speaking to them, and check that the promises made are under way, rather than screwed up.

This is probably another case of a company stinking from the top. For the life of me, I cannot imagine what the higher-ups are doing allowing the underlings to be this incompetent.

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