It seems that Remax Realty might actually be as deadbeat as their performance would seem to indicate. As those of you who read my blogs know, I believe that any organisation that stinks does so from the top down.
The thinking here is that if those at the bottom stink, then, provided those at the top are functioning properly, the poor bottom end performance issues will be dealt with.
A sign of REAL stupidity though is to address issues that are revealed by commentators like myself, and make an appearance of addressing the concerns, but then repeat the same behaviour than is being criticised.
And so it is with Remax Real Estate, a company, it seems, that you might be better avoiding.
After blogging about how they do not have a system where the listing agent responds to enquiries, and sending the link of this to Remax, I received a very quick reply agreeing that such things do occur, and suggesting that I review their website and give feedback on any flaws.
I rsponded immediately upon receiving the email, to say I would indeed participate as soon as time allowed. A few days later, I went to the website, and attempted a search for the same property that I was originally wanting more information about, and the only way I could find it was by entering the MLS (Multiple Listing Service) number, which of course under normal circumstances I would not have.
So, let's summarise the performance of the Remax organisation:
They listed a property, a piece of land.
It appears as a listing in the MLS system, which is Canada wide, and presumably run by someone other than Remax.
This means I can get a number for that MLS listing.
There is also a linked form page on the MLS website to allow contact with the listing agent for more details.
The Remax listing agent fails to respond.
I send an email to MLS suggesting that they perhaps ought to not list contact info that is not supported by the listing agents.
I get no reply from MLS.
When you search for land at the website of the listing office, it fails to appear in the search results.
I attempt to contact the listing agent that way, and get no response.
I attempt to contact the listing office main contact, and get a response from someone who identifies themselves as an employee. This is sent from an email address that allows no replies.
The email sends with it what is described as a 'cut', which turns out to be the information already seen at the MLS website.
It also suggests that if I want more info, phone the listing agent at - then a number. This is despite the fact that I specifically mentioned that I want to do business by email, which was an option on the original form, and that I confirmed by mentioning it. My reason for this is that I prefer to have things written where I can later give them consideration, and discussion with the Missus.
I am now by this time 2 weeks into trying to get more information regarding the listing.
I then do a blog post, and criticise Remax. I send the link to Remax presumably the head office.
I get a quick response that was very positive, and suggested i review and comment upon the Remax website.
To be polite, I reply immediately to confirm receipt, and mention I will participate immediately that I have the time.
A few days later, I respond after finding that there is no way that I can detect, by using the Remax website, that they have the specific piece of land I was interested in. I also mention that perhaps a greater issue was the failure of the listing agent to respond in any way.
That was nearly a week ago, and Remax have failed to even acknowledge the receipt of my email, despite the fact that it was upon their own suggestion that I reviewed the site and obtained the results that I did.
I have just a few seconds ago tried again, and the website is so poor that the lowest price I can select is $300,000 this means that the $17,900 piece of land has no chance of being in the results. Not that it showed up even when the price selection tool was working.
Conclusion:
If you intend listing a property, choose a proper real estate agent, not one from Remax. I feel sad for the person that is trying to sell their piece of land. They are probably being told that it has had no enquiries on it.
Sad.
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